Data + Privacy
Please see details of how your data is stored and used below. You can also request copies of your data, or your data to be removed from this store below.
How we store your data
Your data is securely stored and we never store payment details. The below table shows the data we collect and store.
Data stored indefinitely:
- Ticket Holder Name
- Ticket Holder Email
- Ticket Holder Address
- Ticket Holder Phone Number
- Cardholder Name
- Cardholder Email
- Cardholder Address
- Cardholder Phone Number
- Last 4 Card Digits
- Customer IP
- Approximate IP Location
- Some custom data collection fields may also be captured by this store
Data stored temporarily:
- Cookies + Sessions during checkout (cleared afterwards)
- Photo ID if required to validate your order - deleted 90 days after the event.
- Some log files may contain your IP address for up to 180 days.
We ensure all data is securely handled, with any sensitive information encrypted in our secure, managed data centres.
GDPR Data Request
If you would like a copy of all data stored for you, or you would like your data removed/anonymised, please fill out the below form.
Once we receive your request we will contact you within 3 working days to verify your identity and then complete the request.
Back 2 Brunch UK Data Policy
Effective Date: 11th August 2025
Last Updated: 11th August 2025
1. Introduction
Back 2 Brunch (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you purchase tickets, visit our website, or attend our events.
2. Information We Collect
We may collect the following personal information:
- Your name
- Email address
- Phone number
- Billing address
- Payment details (processed securely by our payment provider – we do not store card details)
- Event attendance history
- Any information you voluntarily provide (e.g. dietary requirements, accessibility needs)
We also collect non-personal data such as browser type, IP address, and pages visited on our website for analytics purposes.
3. How We Use Your Information
We use your information to:
- Process and confirm your ticket purchase
- Send event updates and important information about your booking
- Provide customer support
- Process refunds if necessary
- Send marketing emails about future events (only if you’ve opted in)
- Improve our website and services
4. Legal Basis for Processing
We process your personal data based on:
- Contract: To fulfil your ticket purchase and provide event services
- Legitimate interest: For event administration, fraud prevention, and customer service
- Consent: For sending you marketing communications
5. Sharing Your Information
We will never sell your data. We may share it with:
- Our ticketing/payment platform (to process your booking)
- Email providers (to send you booking confirmations and event updates)
- Venues and event partners where required for safety, ticket validation, or dietary requirements
- Legal authorities if required by law
6. Data Retention
We keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Marketing data is kept until you unsubscribe.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the data we hold about you
- Correct any inaccurate data
- Request deletion of your data
- Restrict or object to how we process your data
- Withdraw consent for marketing at any time
To exercise these rights, email info@back2brunch.co.uk.
8. Security
We use secure servers, encryption, and access controls to protect your data. While we take all reasonable precautions, no method of transmission over the internet is 100% secure.
9. Cookies
Our website uses cookies to improve your experience and analyse site traffic. You can manage your cookie preferences in your browser settings.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: info@back2brunch.co.uk
